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When to Call 911

It is appropriate to call 911 when someone's health, immediate safety, or property is being threatened. An example of when calling 911 would be the appropriate action to take would be if there was a crime in progress, a fire, or a medical emergency that was life-threatening. When calling 911, it is important to be specific about what service or services you need i.e. Police, Fire, or Ambulance. Following that, you'll be asked to stay on the line while you're transferred to the proper agency for you area. You will then need to answer a few brief follow-up questions that will determine your needs, along with confirming your location and contact information. After collecting this information, help will be dispatched.

Often, 911 is dialed incorrectly to report incidents that don't require immediate police attention, such as emergencies that are not life-threatening; non-injury motor vehicle accidents; thefts; mischief etc. To avoid creating a backlog on the 911 emergency lines, crimes that can be reported after the fact should be directed to the Wellington County Dispatch Centre at 1-888-310-1122.