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Municipal Complaint Policy


The Municipal Complaint Policy was approved by Council on November 9, 2016. The policy gives residents an opportunity to submit complaints related to any municipal program, service, facility or staff member. Residents are encouraged to contact the respective Township department with any concerns, and Township staff will attempt to resolve all issues or concerns. Where frontline resolution cannot be achieved, residents should read the below Complaint Policy and fill the Complaint Form.

Complainants will receive receipt and acknowledgment within seven (7) calendar days of submitting their complaint.

Following an internal investigation, complainants will receive a decision within 30 calendar days of receipt of the complaint.

Report ADM-2016-017 Municipal Complaint Policy

All complaints will be confidential.